Understand How Your Customers Make Decisions

It matters what question you ask. It matters how you ask it. It matters when you ask the question, and where. It matters to whom you ask the question, and who else is present when you do. What language you use, your non-verbal cues, the temperature of the room you’re sitting in… it all matters.

And asking the question is the easy part.

Understanding the answer – not just the words, but what they mean – is the challenge. This understanding is often the difference between failure and success.

Cognitivity Research specializes in one thing, and we do it better than anyone.

We use Cognitive Task Analysis methodologies to help you understand how your customers make decisions. Drawing from all the disciplines of cognitive science, we offer research to uncover how your customers think, and what influences their thinking at that critical moment: when they decide whether or not to use your product.

Who We've Worked With

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